Your purchase of SPYERA is regulated by this policy. Please read it carefully before completing your order as it determines your rights with regard to your purchases. By placing an order you agree that your order is governed by this policy.
This policy is primarily designed to give the customer peace of mind and their money back if they are unable to install or activate the product for any reason outside their control or just decide to not use the product.
Within 10 Days
We work hard to make sure that customers are satisfied, so before you request a refund, we require you to contact us to explain the problem. In many cases, the customer is happy to continue.
This policy is primarily designed to give the customer peace of mind and their money back if they are unable to install or activate the product for any reason outside their control.
If a customer has installed, activated and received data from the product, but still not satisfied we are able to refund to ensure that our customers remain happy.
How to claim your refund
- Please fill the Refund Request Form within 10 day of purchase. This is the only way to request refund.
- On the refund request form enter your order ref no and click START and complete the form.
- Billing department will review your request. Refunds are processed Monday through Friday. Any refund requested on a Friday or during holiday periods will be processed the following working day.
- After we approve the refund request, you should receive a confirmation email.
- Once you get approval email, the rest of process is executed and controlled by your bank or credit card company. Refunds usually takes 10 business day to appear on your statement.
- For any billing enquiries after we authorise the refund, please contact your bank directly.
After 10 Days
We are sorry, but it’s not possible to get a refund after the 10 day refund policy ends.
Some customers are unreasonable and request refunds after using the product for a long period of time, or claim that the purchase was not authorised and then try to apply a chargeback or dispute.
As our support is the best and most generous in any industry, there should be no need to resort to such behaviour. You have an option even after 10 days refund policy ends.
If you are not able to install SPYERA, you can ask support team to freeze your subscription. Freeze an account can be request only if the account has never been activated. You can keep your account frozen for up to 2 years. You can re-enable your account anytime by contacting us.