The features you see depend on the product you purchased and on the target device’s operating system version, model, settings, and configuration. If a feature is missing, or you see “this feature is not available on this device,” this guide explains the most common reasons per platform and how to fix them.
Always confirm that the plan you bought and your target device support the feature you want. You can review what each plan includes on the pricing page and check device support on the compatibility page.
Android devices
On Android, several features require additional configuration during installation. The exact steps vary by device and are detailed in your installation manual.
Features that need “Enable Accessibility”
Complete the Enable Accessibility settings during installation for the following:
- App Screenshots
- Snapchat
- FB Messenger
- Viber
- Google Messages
- Tinder
- Keylogger
- Gmail
- Call Recording
- VoIP Call Recording
- Browsing Activity
Features that need extra setup
- VoIP Call Recording: also complete the Notifications settings during installation.
- App Screenshots: also complete the Configure App Screenshots steps in your user manual.
Other missing features (rooted vs non-rooted)
SPYERA runs on both rooted and non-rooted Android devices. If you’re running SPYERA on a non-rooted phone, that may be why some advanced features are unavailable.
- New to rooting? See What is root and how to do it?
- Already rooted but still missing features? See What are A / B / C running modes on Android?
iPhone / iPad
Occasionally, customers report missing logs from some instant-messaging chat apps. This usually happens when the target user updates a chat app to a brand-new version that isn’t supported yet. We work continuously to make the latest versions compatible and push remote updates as regularly as possible.
Mac
No missing features have been reported by customers on this platform.
Windows
No missing features have been reported by customers on this platform.