We answer your Support Tickets around the clock. Our policy has always been to answer all Support Tickets within 24 hours or less. In efforts to improve our service level and response time, we ask that you submit all technical support queries by email or support ticket system only. This allows us to focus on your needs and respond to technical issues much quicker than live chat/Phone Call.
Please read this page before contacting us. The answer you are looking for might be on this page.
What devices are supported?
SPYERA works on Android phones and Tablets, iPhone and iPad, Blackberry Phones, Symbian Phones, MAC computers and Windows computers. On the top menu please click the device platform that you will spy on and check compatibility details. Click here
to see updated compatibility details
Does Jailbreak Require?
Yes, Jailbreak requires for iOS devices.
If the target uses devices that run iOS such as iPhone or iPad, then you must jailbreak the target in order to install SPYERA. This is due to Apple’s App Store policy. Jailbreaking is the bypass of several types of Apple prohibitions for the end user.
Jailbreak is required for iOS devices only! If your target device is an Android, than this is not related to you at all.
Please note that SPYERA can hide Cydia (jailbreak) icon and the target will not know that it is jailbroken.
Does Root Require?
No, You don’t need to Root the target device.
However some features need root permission if the target is an Android device.
Please follow the method below to find features that need root permission
1- Click Android on the top menu
2- Check features. Features that need Rooted Android phone has a note “Root Permission Required” on the next of the feature.
If you want to see root tutorials for the phone specifically,
please google it as “Your Phone model + how to root”.
“Root” is related to Android devices only.
What other phones are planned?
SPYERA is planned for all smart phones, and any OS version. We keep updating SPYERA for new OS version, customers get new updates for FREE.
Tell me quickly, how does it work?
SPYERA is a spy app that you download into the phone or tablet you want to spy on. SPYERA spy app then collects all available data and sends it to your secure web account. It sends the data using the phone’s Internet connection, 3G, 4G or Wifi. The spy app also record phone calls and upload recorded files to your web account. If recording feature is not available on the target phone, SPYERA send you notification for calls that started on target phone so this let you secretly join to live calls. SPYERA silently switches ON the phone’s microphone so you can hear the surroundings. SPYERA works totally hidden in the background.
What's the difference between Tablet and SmartPhone version?
It is designed for different devices. SPYERA Tablet works on any compatible tablet and SPYERA SmartPhone works on any compatible Smartphone, such as Android, iPhone, Blackberry, Symbian and Windows Mobile phones.
Can I upgrade from SPYERA Tablet to SPYERA SmartPhone?
Yes you can. But your subscription expiry date will remain unchanged. So if you have 6 months left, and you upgrade, you will still only have 6 months. To get an upgrade, contact support[at]spyera.com, stating your email and license Key. Please note, upgrade is not available for 3 Months subscription.
What languages does SPYERA Support?
SPYERA supports all languages. SMS, Emails or Address Book etc will always be displayed correctly on your secure web account.
Why is SPYERA limited for 3, 6, and 12 months?
We have to maintain a web accounts for you, and we allow you to move the software as many times as you like and provide you continual updates, upgrades and new features.
How do I move the software from one phone to another?
You must deactivate the software from one phone and uninstall it. Your license will be available for new installation. Then re-install and activate on the new phone. You can uninstall and deactivate it on our web account when the phone get lost or you have no access it anymore.
What happens after the subscription months over?
You may choose to renew the subscription, but here is no obligation to do so. If you renew your account, you will be keep using SPYERA without new installation. Otherwise SPYERA will be deleted remotely after 3 days.
I purchased SPYERA but I did not receive it?
The usual cause of this is that your confirmation email has been wrongly identified as Junk/Spam mail. Please check your junk mail folder and you should find the email there. If you cannot get your email please contact [email protected]
asking them to re-deliver your software to your address.
I don't have a credit card. Can I pay by Bank Transfer?
Yes, you can pay by bank transfer, please select Wire Transfer on order form and complete the order form.
Explain your 10 Day Money Back Policy
We want you to feel secure about doing business with SPYERA, as without our customers we are nothing. Therefore, if for any reason, up to 10 days after product purchase, you decide that you do not want the product, simply deactivate it, uninstall and tell us why we did not manage to keep your business. We will refund your money in full. During this time, please contact support team by email, and we will do everything we can to help, but if you are not delighted with our product, you will be with our customer service.
Which countries does SPYERA work in?
SPYERA is not limited to any country, and is totally global. It works on any network, any country. SPYERA supports all languages.
Why do you claim to be the world's best spy phone software?
We are usually very modest, but we are very proud of what we have created and want to tell you why SPYERA is the best Spyphone software you can buy. Click Features page and see WHY!
How do I download the software?
All SPYERA products are downloaded DIRECTLY into the device you wish to spy on. After purchase, you will receive a location where you can use to download into the phone. Remote installation is not possible!
Tell me more about downloading the software?
After purchase you receive your a welcome email. This email contain your private download URL. You simply entering the URL into the phone to be monitored, download will start immediately.
Can I install SPYERA remotely?
No. You need to have the phone physically in your hand for about 3 min. Installation is simple. You simply open up a web page on the mobile and enter your download URL. The download and install beings automatically.
Can I install it on a phone using one SIM, but then give the phone to my child who uses another SIM.?
Yes. You can use any sim card during installation. It does not have to be target sim card.
Can I install on several phones at simultaneously?
Yes. If you have a multi user licence, you can install SPYERA on multiple devices, and have all the call activity recorded into your account. Please contact support[at] spyera.com for details.
Is SPYERA install on the Phone or on the SIM card
SPYERA is install on the Phone, not the SIM card. There is nothing related with sim card.
How do I read the Email, SMS, IMs etc. and call logs?
Login to your secure web account to see these information. From your account, you can read the individual events, or you can download a spreadsheet with all event. We offer download in RTF, PDF or CSV format.
What else can I do in my web account?
You can carry out extremely powerful searches on your data, by time period, looking at specific events types for specific keywords. For example you could ask how many time the word ‘love’ was used in all outgoing sms during a 6 day period two months ago.
What is Real Time Ambient Listening?
You set a phone number as a monitor number in SPYERA. When a call comes into SPYERA installed phone from predefined number, the microphone will secretly switch on and you will be able to hear whatever the phone hears.
What is Ambient Recording?
You set time period to be recording on your web account or by SMS command. SPYERA will start to record ambient sound once it receive your request from web account or SMS command. Then SPYERA will upload sound file to your web account. You can listen on your web account.
Can I listen to phone conversations?
Yes, SPYERA have call interception feature for listening phone conversations in real time. You need to set your monitoring phone number. SPYERA will send you SMS notification to inform you that the phone call started. Then when you place call from your pre-defined number to target phone number you will join to phone calls secretly.
Can I Record Phone calls?
Yes, SPYERA have call recording feature. Once you enabled this feature on your web account, SPYERA will record phone calls and upload sound files to your web account. Then you can listen to them inside your online account at your leisure.
How safe is my data on SPYERA servers?
We understand that your data is private and sensitive. Please note that you can permanently delete your data at anytime by logging into your account. After deletion, there is no further record or archiving of your information, so please use this feature carefully. We will never divulge your data or email address to any third party, unless legally forced to do so. We may contact you regarding system maintenance, support and upgrades to your software.
How can SPYERA help me recover my stolen phone?
SPYERA contains SIM ALERT technology. When the SIM card is changed in a phone that has Spyera PRO installed, it will send an SMS to the pre-defined number containing the phone number, cell ID, SIM number and network Name. You can then use the Spyera feature to activate the mobile to listen to the thief environment, and also to use their phone number to track them down.
How does Remote Listening work?
The phone with Spyera on it is the target phone. The phone you make spy calls from is the monitor phone. When you call the target phone from the monitor phone, the target phone will answer the call, letting you listen to the phones surroundings. If the phone is busy or a key is pressed, the spy call will be disconnected, and the target will be none the wiser.
What does remote control allow me to do?
Immediately after the installation ( takes 5 min’s) all the Spyera features can be controlled by sending undetectable SMS commands. You can start, stop, change all the Spyera settings without ever touching the phone! For example you can even change the monitor number remotely, or force immediate sending of all events. There is no need to touch the phone again, for any non installation related feature. The only time you may need to access the phone is if the SIM is changed to a different network provider, and we are already working on fixing that for you also.
What are the costs to connect to the SPYERA server?
Spyera transmits data using a internet connection to the server. The amount of data depends on the number of phone events it is reporting. The data cost are as determined by your network operator. As an example, if Spyera reports 50 full length SMS, this would be around 2K of data, which would cost about a UK penny, even at the extortionate prices being charged by operators at the moment. If you have a Internet bundle, then there are no extra costs to you. Also, on the phone bill, there is only a change for amount of data usage, there is no way to tell where the connection was made, so Spyera cannot be detected this way. Unlike our competitors, who use SMS forwarding, the outgoing SMS is visible on the phone bill.
What advice do you have for Pre Paid and Post Paid Users?
Many Pre Paid users tend to buy very small amounts of airtime credits, and frequently have their phone service disconnected due to lack of credit. In these cases, you can change the Spyera defaults to make Internet connection only once a day to minimize any costs. Spyera will store all activity and send once a day. There is also a special command that will make Spyera deliver all data immediately. This gives you total control of how and when Spyera will deliver events. In most cases, the default settings are fine and do not require changing. For Post paid users, we have found no reason to change the default settings.
Why is SPYERA a subscription based
SPYERA has web account where you can store and search your information. This gives you the convenience of 24/7 access to your data at virtually no cost. Spyera have to maintain these servers and provide top quality phone and email support, which come with a cost. We therefore ask our customers to renew their licence’s after 12 months, so we can continue to deliver a quality service. And don’t forget that you can move your software using your Activation Code to other compatible phones unlimited number of times during your subscription period
How do I know if I have Internet Connectivity?
SPYERA needs a working Internet connection on your mobile. If you can connect to a web site from your mobile phone, then you already have Internet connectivity, and your phone is already configured, and you don’t need to make any other changes. Spyera is download to download directly into your phone. No computer or cables are required.
I have 3G, is that Internet?
3G is a way of connecting to web site on the Internet. GPRS, EDGE, 4G, Wi-Fi also are connection types. If you can browser on internet it means your phone has internet connection. SPYERA works with all type of internet connection.
Is there an affiliate program?
Yes. Please check Affiliate page for details.
I have more questions!
Contact Support Team at support.spyera.com
How can I renew my subscription?
You will receive renewal notification by email 7 days, 3 days and 1 day before your account expire. This email has unique renewal link for your account. You need to click your renewal link and complete payment. Once you have purchased the renewal the software on the TARGET device will be remotely updated to reflect the renewal and your expiry date will be extended accordingly.
I purchased 3 months but I want to renew 12 months?
If you wish to change your subscription plan please click here
. On the renewal page purchase the new subscription length. On the payment page also enter your activation code.
Do I need to re-install after renewal?
No, if you renew your account before it expire, you do not need to re-install.