Billing & Subscriptions
Billing and subscription help: payments, renewals, upgrades, cancellations, refunds and SPYERA’s 10-day money-back guarantee.
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Does My SPYERA Subscription Renew Automatically?
Card subscriptions renew automatically while Bitcoin payments require manual renewal, both of which can be managed in the Billing System.
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How to Buy a SPYERA Product
Buying SPYERA is quick and completely online. This guide explains how to buy a SPYERA product, which payment methods are accepted, and…
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How to Cancel Your SPYERA Subscription
Cancel your subscription in the Billing System or via live chat to stop future charges while retaining access for the rest of…
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How to Pay With Bitcoin (and What to Do If No QR Code Appears)
Pay using Bitcoin by sending the full amount in one transaction, and contact support if the payment QR code does not load.
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How to Renew an Expired Account (When There Is No Pay Button)
To renew an expired account, settle the pending payment in the Billing System or contact support for a renewal link within the…
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How to Renew Your SPYERA Subscription
SPYERA makes it quick and easy to renew your subscription and keep your account active. Every renewal is handled inside the Billing…
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I Was Charged After Cancelling My Subscription
Contact customer support with your order details or cancellation confirmation to receive a full refund for any charge made after cancelling.
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Problem With Postcode / Zip Code at Checkout?
If your payment was declined because of a postcode or zip code mismatch, it’s because your bank told us the code you…
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SPYERA Prices and Plans: Which One Do I Need?
Current SPYERA prices for every plan, and how to pick the right one for the device you want to monitor.
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The Payment Button Does Nothing — What to Do
If the payment button does not respond, avoid repeated attempts and contact support with your order number to get a direct payment…
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What Is Your 10-Day Full Refund Policy?
SPYERA is backed by an unconditional 10-day full refund policy. If you’re unhappy with your purchase for any reason within 10 days,…
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What Payment Methods Does SPYERA Accept?
SPYERA accepts two payment methods: credit or debit cards and Bitcoin or other cryptocurrencies. After you click Buy Now, you’re asked to…
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When Does My Subscription Period Start?
The subscription clock starts when your payment is confirmed, not when you install the app.
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Where Can I Find My SPYERA Invoices?
Your SPYERA invoices are available anytime from the Billing System dashboard. If you’ve paid for SPYERA but can’t find your invoices, follow…
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Why Did My Order Fail?
If your SPYERA order failed, the cause is usually a card or checkout issue that is quick to fix. Use the section…