If you cancelled your subscription and a payment has been taken since, that charge is an error and we will refund it. You do not need to argue the case or produce evidence.
What to do
- Contact support.
- Tell us the date you cancelled and, if you have it, the confirmation message we sent you.
- Give us your order number or activation code.
We refund the incorrect charge to your original payment method, confirm the subscription is fully cancelled so it cannot recur, and send you written confirmation. Refunds normally reach your account within 5 to 10 business days.
If you no longer have your cancellation confirmation, tell us anyway. We can see when the request was made from our own records.
Keep your confirmation
Whenever you cancel, we send a written confirmation. Keep it. It is the quickest way for us to identify what happened if anything is charged afterwards.
Cancelling and refunds are separate
Cancelling stops future payments; it does not by itself refund past ones. If you also want a refund of an earlier, correct payment, tell us and we will look at it under our 10-day refund policy.