There are two ways to reach us, and both go to the same team.
Live chat
The chat window on any page of our site is the fastest route. It can answer most questions immediately, and it can act on your account directly — checking your subscription and renewal date, telling you your activation code, resending your welcome email, and cancelling a subscription.
You will be asked to verify your email address before we discuss your account. That is how we make sure account details only ever go to the person who owns them.
Write to support@spyera.com. It reaches the same team and it is monitored.
To get a useful answer first time, include:
- Your order number or activation code
- The device you are asking about, and its operating system version
- What you expected to happen, and what happened instead
- A screenshot, if there is anything on screen
Use the same email address you bought with where you can. If you write from a different address, tell us which one the order is under, or we will not be able to find your account.
What we will never ask you for
We will never ask for your password, your full card number, or a verification code — by chat, by email or by phone. Nobody from SPYERA has any reason to ask for those. If you receive a message that does, it is not from us.
If you have already written and heard nothing
Write again and say that you are following up. Repeat requests are flagged as waiting and move up the queue — you are not being ignored on purpose, and you will not lose your place by chasing.