SPYERA gives you two separate accounts, each with its own username and password. Most login problems are simply a case of trying the right password in the wrong place, so it is worth checking which one you need before troubleshooting.
Which account do you need?
1. The Billing System
This is your account on spyera.com — the one created when you placed your order. It is where you manage the commercial side of your subscription:
- invoices and payment history
- your payment method
- your subscription and its renewal date
- your licence and activation details
You can reach it at spyera.com/billing-system.
2. Your SPYERA Web account
This is the product itself — where you go to actually use SPYERA:
- download and install the app
- activate your licence
- read the user manual
- view the logs from the monitored device
You reach it using the link in your welcome email, which is sent once your payment has cleared. For security we do not publish the address on the website — if you no longer have that email, contact support and we will resend it.
These two accounts are separate on purpose, and they do not share a password. Changing your password in one has no effect on the other.
Fix the one you are stuck on
- Trouble signing in to billing, invoices or your subscription → Why can’t I log in to the Billing System?
- Trouble signing in to download, activate or view logs → Why can’t I log in to my SPYERA account?
Before you reset anything
Two things account for most failed logins:
- You are on the wrong login page. Check the list above and make sure the password you are entering belongs to that account.
- You are using a different email address. Your login is tied to the address you used at purchase. If you have more than one, try the one your order confirmation was sent to.
If a password reset email does not arrive within a few minutes, check your spam folder before requesting another one.
If you never received your welcome email, your payment may not have completed. Check your order status in the Billing System before assuming the account is missing.
Still locked out?
If neither guide gets you in, contact our support team with your order number or activation code so we can find your account and restore access.