If your device says your licence has expired but your subscription is paid and up to date, your account is not really expired and you do not need to buy anything. Get in touch and we will correct it.
What to do
- Contact support and tell us you would like to use your account.
- Give us your activation code or order number.
- We check it against your payments and correct the expiry date.
You will receive a confirmation with the new date. There is nothing to pay and nothing to reinstall.
You are always entitled to the full period you have paid for.
Do not buy a new subscription
Ordering again from the pricing page creates a brand-new, separate account. It does not repair the existing one, and it does not give you access to the data you have already collected. If you are unsure, ask us first.