If you see an “Incorrect username or password” error when signing in to the SPYERA Billing System, the fix is almost always a quick password reset or a short wait when your account has been locked. This guide covers both login problems and how to recover access.
Error: “Incorrect username or password”
This message usually means your login details have changed or been forgotten. To recover access, reset your password:
- On the Billing System login page, click “Lost your password?”
- Enter the email address you registered with SPYERA.
- Check your inbox for the new password sent to that email address.
- If you don’t see it within a few minutes, check your junk/spam folder.
You must know your registered email address to reset your password. If you get an “Invalid email” error during the reset, the address you entered does not match the one on file.
Forgotten your registered email?
If you no longer remember which email you signed up with, contact our support team so we can reset all of your login credentials. Please have the following details ready:
- Your full name
- Your Activation Code / License Key
Error: “Your Account is Locked”
Entering the wrong credentials several times in a row temporarily locks your account as a security measure. When this happens:
- An on-screen notice shows how much time remains before you can try again.
- The lock clears automatically after about 10 minutes — just wait, then log in again.
Note: The steps above apply to the Billing System only. If instead you can’t reach your monitoring dashboard, see our guide on why you can’t log in to your SPYERA account.