Support is available 24 hours a day, every day, through two channels that reach the same team.
Live chat — instant
The chat window on every page answers immediately. After you verify your email address with a one-time code it can also act on your account: check your subscription and renewal date, read your activation code, resend your welcome email, and cancel a subscription. Most questions are fully resolved in the chat within a minute or two.
Email — support@spyera.com
Email is answered around the clock as well. Write from the address you bought with and include your order number or activation code, the device and its OS version, and a screenshot if something is on screen. That lets us answer in one reply instead of asking questions first.
When a specialist takes over
Some requests — refunds, disputed charges, licence corrections, technical problems on the device — are passed to a specialist. You will be told in the chat or by email when that happens, and the reply comes to the same email thread. Please do not open the same request on several channels or with several email addresses; it slows the answer down because the cases have to be matched up first.
Is there a phone number?
No. SPYERA does not offer telephone support. Account details are only ever discussed after your email address has been verified, which is why support runs through chat and email.
Good to know
- Always use the same email address you purchased with.
- Check your spam or junk folder for our replies and for the one-time code.
- Our support articles answer the most common questions — installation, renewal, cancellation and refunds — without waiting.