SPYERA makes it quick and easy to renew your subscription and keep your account active. Every renewal is handled inside the Billing System, so you retain your current setup and all of your existing data.
What is a subscription renewal?
A renewal extends an existing subscription. For example, if you hold a 1-month license, renewing it adds another month to the same account. You must renew to continue using your current setup and accessing the data you have already collected.
Always renew from inside the Billing System. If you place a fresh order from the pricing page instead, you will receive a brand-new account rather than an extension of your existing one.
How to renew a single SPYERA account
- Log in to the Billing System and open SPYERA Accounts.
- Click the Pay button next to your account.
- Complete the payment form to renew your account.
If the account has already expired, you will not see a Pay button. Instead, the subscription will show pending payments that you can settle to reactivate it.
How to renew multiple SPYERA accounts
If you manage more than one license, you can renew each one individually:
- Log in to the Billing System and open SPYERA Accounts. All of your accounts are listed here.
- Click the View button next to the account you want to renew.
- Review the account details, then click Pay.
- Complete the payment to renew that account. Repeat for any other accounts.
Once your payment is processed successfully, the account will be renewed shortly afterward.
Important: renew before the 7-day grace period ends
If an account expires and is not renewed within 7 days, it is deleted permanently along with its data. Renew promptly to avoid losing your logs and settings.
If you have any difficulty renewing your account, contact our team on Live Chat and we will help you complete the process.