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1 Step 1

SUPPORT REQUEST FORM

Our policy has always been to answer all support request within 24 hours or less.

In efforts to improve our service level and response time, we ask that you submit all technical support queries by email or this form only.

This allows us to focus on your needs and respond to technical issues much quicker than live chat / Phone Call.


Please provide phone model, version number, and if you already purchased SPYERA please provide your Activation Code

Have you purchased SPYERA?

Please follow the steps below to solve your login issues. 


ERROR 1 - Sorry, these login details are not correct.


SOLUTION 1 - You might changed your login details and forget. If you are sure about your login details please reset your password on login.spyera.com by clicking "forgot password".


SOLUTION 2 - If you are typing all details correctly but still getting this error please wait a few hours and try again as the issues may be caused by temporary server problems.


ERROR 2 - Automatically logged out just after successfully logging in.


SOLUTION 1 - You must enable cookies on your browser. Safari cookies must be enable for "always".


SOLUTION 2 - Please use different browser. Supported browsers are Chrome, Firefox, Opera, Safari.


Still have login problems?

Please write down the username & password that you are trying and error details and submit to Support Team.

We have step by step user manuals with screenshots for each step. 


Please go to login.spyera.com and use your username and password to login your web account. Once you logged in, please click the HELP button on the LEFT menu. Click Reference Manuals to access user manuals for installation.


Still have Installation problem?

Please write down step number from user manual that you cannot pass including all details / Error Code etc. and submit to Support Team

Jailbreaking is required for all iPhone and iPad models in order to install SPYERA


Jailbreaking and Unlocking are two very different things. Unlocking is not required either for jailbreaking or for installing SPYERA.


Jailbreaking tools vary depending on iOS and iPhone/iPad model. First, you will want to know the iOS version. This information can be found by selecting Settings -> General -> About. The iphone's iOS can be found next to "Version".


You can search online for numerous sites with tutorials that can assist you with jailbreak process, such as iClarified.


Please click here for our Jailbreak Tutorials

Please click here for iClarified Jailbreak Tutorials


Still have problem? 

Please provide your iOS version and details about your problem.

You can install SPYERA on rooted and also not-rooted phones. A few features needs root. 


Please follow the method below to find features that need root permission


1- Go to spyera.com

2- Click Android on the top menu

3- Check features. Features that need Rooted Android phone has a note "Root Permission Required" on the next of the feature.


Root is not require. However if you wish to root, you can look at google for general information about rooting utilities.


If you want to see tutorials for your phone specifically please google it as "Your Phone model + how to root"


Still have problem?

Please write down all details about your problem including device model and OS version

SPYERA is compatible with variety of devices and operating system.

Due to the device limitation, some features may not be available on your device or operating system.


Please follow the steps below to find available feature immediately.


1- Go to www.spyera.com

You will see Phone/OS name on the top of the page.

2- Click the Phone/OS that you wish to spy on.

3- All available features, technical requirement and compatibility details will be listed.


Still have problem?

Please write down the feature that need to be checked. Provide details about the problem. Support Team will check your account for you.

We have step by step user manuals with screenshots for each step of uninstallation and deactivation.


- Please login to your web account.

- Once you logged in, please click the HELP button on the LEFT menu. 

- Click Reference Manuals to access user manuals for uninstallation and deactivation.


Still have problem?

Please write all details / error Code etc. and submit to Support Team


Please click the link below to make renewal payment

Renewal Order

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Did you read solutions for "Login Issues" listed above?
Did you check our FAQ

You can check our frequently asked questions and answers. We update this list regularly. You can find answer immediately without waiting answer from Support Team.


Please click here and check our FAQ before submit your questing.

It will open in a new page

Did you check User Manuel?

We appreciate your interest in our products; you've come to the right place for the best monitoring software on the market!

We've made it VERY easy for you to immediately find out exactly what model supported and also technical requirements such as Jailbreak, Root, Operating Systems, OS versions...


The ONLY official list of all these information and supported models can be found at https://spyera.com/compatibility/

Installation is made directly to the target phone (the phone you wish to spy on).

Remote installation is NOT possible.

You need access to the target phone for at least 3 minutes.


We provide step by step user-manual with screenshots for every step.

You will receive user-manual, download URL, username, password and Activation Code after purchase.


Here are the 5 steps for installing SPYERA

1- Get the target phone in your hand.

2- Use the target phone web browser (Use CYDIA for iPhone/iPad) and enter your download URL

3- SPYERA will be downloaded automatically. 

4- Tap install. Installation will be done in 20 seconds. 

5- Now enter your activation code, and tab hide icon.


Thats all! Login to your web account and control all settings and check the captured logs.

Yes, Jailbreak requires for iOS devices


If the target uses devices that run iOS such as iPhone or iPad, then you must jailbreak the target in order to install SPYERA.


This is due to Apple's App Store policy. 


Please note that SPYERA can hide Cydia (jailbreak) icon and the target will not know that it is jailbroken.

No, You don't need to Root the target device.

However some features need root permission.


Please follow the method below to find features that need root permission


1- Click Android on the top menu

2- Check features. Features that need Rooted Android phone has a note "Root Permission Required" on the next of the feature. 


If you want to see root tutorials for the phone specifically,

please google it as "Your Phone model + how to root"

SPYERA is compatible with variety of devices and operating system.

Due to the device limitation, some features may not be available on all devices or operating system.


Please follow the way below to find available feature immediately.

This is the best and official way to find all available features.


1- On the top of this page you will see Phone/OS name

2- Click the Phone/OS that you wish to spy on.

3- All available features, prices, technical requirement and compatibility details will be listed.


If a feature is not listed, is meant it is not available!


The method above is the only, official and best way to see exact available features for your device or operating system.

You can purchase SPYERA online on this page.

The only available sales channel is online order.


You can pay by Paypal, Credit Card, Wire Transfer.

It is very easy to place an order. 


Please follow: 

1- Please click "Purchase" button on the top of this page

2- Select the the product and subscription length.

3- Clikc Buy Now button

4- Select a payment method and fill the order form with correct information.

5- Complete your order, and wait a few minutes, we will process your order immediately.


We use 100% secure and verified payment process. 

We do not hold any credit information at all. In some case your order approval may take up to 1 hours to verified all security process.

As soon as we approve your payment you will get an email included your user manual, user name and password and activation code.


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